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Principal Community Manager

A Community Manager serves as a bridge between game developers and players, fostering an engaged and informed community while supporting the overall player experience. They create and publish a range of community-facing communications, including social posts, blogs, patch notes, and updates, to inform, educate, and celebrate players. Community Managers manage community platforms, monitor conversations, respond to inquiries, and gather player feedback to relay insights to development teams. They support workflows such as live operations, community initiatives, campaigns, and events designed to drive engagement and strengthen trust. Regular collaboration with development, marketing, PR, localisation, and customer support teams ensures alignment on messaging, resolution of player-facing issues, and amplification of community voices across channels.

Salary

£43k - £70k

£40k

£45k

£50k

£55k

£60k

£65k

£70k

Technical Areas

Community strategy & leadership

cross-functional alignment (dev/marketing/PR/CS/localisation)

live ops & campaign oversight

insights & escalation management

stakeholder reporting

Interpersonal Skills

Cross-functional collaboration

Communication

Stakeholder alignment

Player advocacy